Regional Sales Manager Portugal & Europe – UHM

Mission:

Assists in proactively leading all day-to-day activities related to national and international sales for all the UHM properties(Pine Cliffs Resort,Hyatt Lisbon, SheratonCascais and Yotel Porto) with a focus on buildinglong-term, value-based customer relationships that enable achievement of objectives.

Main Responsabilities:

• Manages the development of a strategic account plan for the demandgenerators in the designated market
• Manages proactive sales efforts with a key focus on National and International business
• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
• Attends sales strategymeetings to provideinput on weeklyand overall salesstrategy.
• Suggests innovative marketing ideas and developsdeployment strategies to continue to grow marketshare.
• Evaluates and supportsparticipation and accountdeployment with RegionalDirector of Sales
• Serves as the sales contactfor customers; servesas the customer advocate.
• Proactively travels and conducts salescalls to acquirenew business and/orclose on business.
• Executes and supportsbrands Service Standardsand hotel’s Brand Standards.
• Executes and supportsthe operational aspectsof business booked.
• Implements seamless turnoverfrom sales to operations and back to sales while consistently delivering high level of service.
• Maintains successful performance by increasing revenues,controlling expenses and providing a return on investment for the owner and UHM Hospitality.
• Implements the brand’sservice strategy and applicable brand initiatives in all aspectsof the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.
• Performs other duties,as assigned, to meet businessneeds.
• Partners with regionalteam to help implement the market’s leisurestrategy at key buying locations.
• Verifies local marketstrategy is in alignment with the overallaccount goals.
• Develops strong partnerships with local organizations to further increasebrand/product awareness.
• Develops and managesinternal key stakeholder relationships.
• Develops strong communityand public relations by maintaining propertyparticipation in local,regional and national tradeshows and client events.
• Executes exemplary customerservice to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customerby understanding their needs and recommending the appropriate featuresand services that best meet their needs and exceed their expectations.
• Gains understanding of the hotel’sprimary target customerand service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutionsboth prior to, and during the event.

Key Requirements:

• Specialized or University Degree.
• 3-5 years previous experience in the function.
• Dynamic Attitude.
• Initiative and team spirit.
• Attention to detail and high organizational capacity, sense of responsibility and rigor.
• Flexibility and availability to travel.
• Good communication skills in Portuguese and English (mandatory).