Cluster IT Manager – Hyatt Regency / Sheraton Cascais / YOTEL Porto

Cluster IT Manager – Hyatt Regency / Sheraton Cascais / YOTEL Porto

At UHM e are dedicated to enhancing guest experiences through data-driven decision-making. As a leader in the hospitality industry, we leverage analytics and artificial intelligence (AI) to optimize business performance and improve customer satisfaction. We are looking for a Cluster IT Manger to join our team and contribute to our data-focused initiatives for Hyatt Regency […]

  • Hotel: Sheraton Cascais Resort
  • Location: Lisbon
  • Department: IT
  • Type: Work
  • Duration: Full time

At UHM e are dedicated to enhancing guest experiences through data-driven decision-making. As a leader in the hospitality industry, we leverage analytics and artificial intelligence (AI) to optimize business performance and improve customer satisfaction. We are looking for a Cluster IT Manger to join our team and contribute to our data-focused initiatives for Hyatt Regency Lisbon, Sheraton Cascais & YOTEL Porto.

The Cluster IT Manager will be responsible for overseeing IT systems and infrastructure across multiple hotel properties in different region of Portugal (Hyatt Regency Lisbon, Sheraton Cascais & YOTEL Porto). This role ensures smooth operation, security, and innovation in technology, enhancing guest experiences and business efficiency.

Primary Responsibilities:

Technology Management & Support:

  • Define and drive long-term technological strategy to multi-property operations (different properties/brands).
  • Manage and develop IT teams across multiple properties, defining KPI and goals with business strategy (properties and corporate leval).
  • Supervise IT operations, networks, and systems within the hotel (different properties).
  • Maintain and optimize critical hospitality systems, including PMS, POS, and guest services platforms.
  • Provide first and second-level IT support to staff and management.
  • Coordinate with corporate IT and vendors for escalated issues.

Security & Compliance:

  • Implement cybersecurity measures following the guidance of the corporate IT team.
  • Ensure compliance with industry regulations like PCI DSS, NIS2, ISO 27001 and GDPR.
  • Conduct regular security audits and risk assessments.
  • System Enhancements & Project Coordination:
  • Lead IT projects such as software upgrades and new technology rollouts.
  • Ensure full compliance with brand standards and in all operational and technical implementations.
  • Collaborate with corporate IT teams on digital transformation initiatives.
  • Manage IT budgets, vendor relations, and procurement processes.

Guest & Staff IT Experience:

  • Enhance guest technology services, including Wi-Fi and digital check-in.
  • Provide IT training to hotel employees to improve operational efficiency.

Qualifications & Skills:

  • Bachelor’s degree in IT, Computer Science, or a related field.
  • Minimum 5 years of IT experience, preferably in hospitality.
  • Familiarity with hotel-specific systems like Opera PMS and Micros POS.
  • Strong networking, cybersecurity, and cloud technology expertise.
  • Excellent problem-solving and communication skills.
  • Ability to travel between properties.