Corporate Citizenship

Heartbeat of a company, fueling its vitality and connecting it to the wider community

A Commitment to Positive Impact

At United Hospitality Management, we believe that our responsibility extends beyond our properties and into the communities and environments where we operate. Guided by the core values of the Al Bahar Group, UHM is dedicated to making a positive and lasting impact through a robust corporate citizenship program built on sustainability, community partnership, and ethical governance, ensuring that every action creates value beyond the property level.

Sustainability Efforts

A deep commitment to reducing environmental impact underpins every operation. Energy-efficient systems, advanced waste management, water conservation initiatives, and sustainable procurement practices are implemented across properties. The goal: luxury that respects the planet.

Community Engagement

UHM is committed to giving back with purpose—supporting the communities in which its properties operate through shared growth. Local engagement is not an initiative; it is part of the company’s identity. Each property contributes to its surrounding community through employee-led volunteer programs, long-term partnerships with local organizations, and initiatives focused on education, cultural preservation, and inclusive economic development.

Ethical Practices & Governance

Ethical conduct is a foundational principle. Business is conducted with full transparency, fairness, and accountability. UHM’s corporate governance model enforces integrity at every level, reinforcing trust with guests, owners, partners, employees. and communities.

Learn how responsible hospitality creates value for people, communities, and the planet.

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Excellence Hub

The Excellence Hub is a dedicated, state-of-the-art Assessment and Training Center designed to elevate and formally validate service quality and operational knowledge across its portfolio of hotels. This strategic initiative underscores UHM's commitment to ensuring its front-line associates consistently meet world-class service standards.

An Assessment Program Focuses on Fundamentals and Final Certification

The Excellence Hub features a two-week program combining refresher training with multi-stage assessment for employees in F&B Service, Front Office, and Housekeeping.

Refresher & Mastery

Associates receive intensive instruction led by industry experts, focused on mastering the foundational elements of exceptional service: attention to detail, consistency, and precision in every guest interaction.

Immersive Practice & Evaluation

The Hub is equipped with specialized training labs that replicate real-life hotel scenarios. Participants engage in immersive practical sessions, followed by several assessment sessions integrated throughout the two weeks to evaluate the practical application of their knowledge and skills.

High-Stakes Certification

The program culminates in a thorough final assessment to certify the associate’s commitment to and proficiency in delivering a consistent world-class guest experience. This high-stakes approach ensures that only certified personnel committed to UHM's exacting standards are retained.

Through the Excellence Hub, UHM is reinforcing its vision of delivering experiences that truly stand out, ensuring guests consistently receive world-class hospitality backed by rigorously trained and certified operations staff.